Return Policy
RETURNS
----
Our policy lasts 15 days. If 15 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
To make a return, you must present a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, that is damaged or that has parts missing for reasons not due to an error on our part.
* Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us through the site.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If in this case you wish to exchange it for the same item, contact us through the site.
Gifts
If the returned item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when purchased, or if the gift giver chose to have the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will know that you returned the item.
Shipping
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth more than €50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.
----
Our policy lasts 15 days. If 15 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
To make a return, you must present a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, that is damaged or that has parts missing for reasons not due to an error on our part.
* Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us through the site.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If in this case you wish to exchange it for the same item, contact us through the site.
Gifts
If the returned item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when purchased, or if the gift giver chose to have the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will know that you returned the item.
Shipping
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth more than €50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.